With no power comes great responsibility.
| Marketing Strategy; Announcements; referrals |
| Call routing process - Ext 8000 (soft) |
| Sales Calls |
| Registration sign-up calls (Arkansas) |
| Email (Arkansas) |
| Confirmation Callouts (Arkansas) |
| Arrange Sponsors for Lunch (Arkansas) |
| Reminder Call (3 business days prior to class) |
| Reminder Email (3 business days prior to class) |
| Text-em-all Reminders to Students |
| Create Table Tents & On-Site Registration Forms (Walk In Reg. Forms) |
| Academy Walkthrough | ||
| Facility Supplies | Paper Towels | |
| Bottle Water (3-4 Cases Per Class) | ||
| Jugs Of Water For Coffee (2 Gallons) | ||
| Toilet Paper | ||
| Trash Bags for waste baskets (13 Gallon?) | ||
| Contractor sized bags (to empty smaller garb bags into) | ||
| Floor Cleaner (Mop Soap) | ||
| Hand Sanitizer - Saniwipes | ||
| Hand Soap - Febreeze | ||
| K-Cups | ||
| Sweeteners: Sugar | ||
| Coffee Creamer Cold & Powdered | ||
| Napkins | ||
| Sugar | ||
| Stirrers | ||
| Cups | ||
| Instructor Supplies | Laptop | |
| Batteries (For All Remotes) | ||
| Printer | ||
| Office Supplies | Printer Ink | |
| Printer Paper | ||
| Staplers | ||
| Card Stock for Nameplates | ||
| Plastic Folders for Handouts | ||
| Post-it's | ||
| Paperclips | ||
| Student Supplies | ||
| Highlighters | ||
| Pens | ||
| Lunch Sponsors | ||
| Order Lunches | ||
| Call Trainer (introduce yourself, see what trainer needs etc.) | ||
| Academy Preparation | ||
| Stock & Cleaning | ||
| Stock Refrigerator with water | ||
| Open additional case of water place in area of refrigerator | ||
| Check & Dispose of spoiled milk; creamer etc. | ||
| Clean Bathrooms: toilets; sinks; floors; | ||
| Clean Tables if necessary | ||
| Sweep & Mop Classroom Floors | ||
| Empty Waste baskets | ||
| Arrange tables and chairs appropriate for size of class | ||
| Sign for Doors | ||
| Put air purifier on "away mode" | ||
| Credit Card Scanner & Charger | ||
| Paper Rolls for CC Scanner | ||
| Remote Venue | ||
| Facility Walkthrough | Check in with Venue Contact | |
| Lighting | ||
| Registration Table | ||
| Capacity check - spacing | ||
| Temperature | ||
| Internet | ||
| Room Layout (classroom); Table & chair alignment | ||
| Restrooms | ||
| Beverage - Coffee service / water | ||
| Meals / Locations nearby if not providing | ||
| Projector vs. Screen | ||
| Electronics: Remote | Presenter Computer | |
| Presenter Table | ||
| Electrical Needs Presenter (power cord/power Strip) | ||
| Class Admin Setup (power, printer) | ||
| Presenter Computer | ||
| DTEN GO | ||
| Tripod | ||
| Speaker w: mini jack | ||
| Trainer Camera | ||
| Trainer Tripod | ||
| Clock | ||
| Extension Cables | ||
| Power strips | ||
| Printer | ||
| Printer Ink | ||
| Printer Paper | ||
| Staplers | ||
| Card Stock for Nameplates | ||
| Plastic Folders for Handouts | ||
| Post-it's | ||
| Paperclips | ||
| Credit Card Scanner & Charger | ||
| Paper Rolls for CC Scanner | ||
| Class Admin Preparation | ||
| Updated Roster | ||
| Manuals | ||
| Handouts | ||
| - CLEANFAX | ||
| - Join NORMI Forms | ||
| Prepare Handouts and Student Packages | ||
| Create Table Tents with Name & NORMI ID | ||
| Launch Online Classroom - Academy | ||
| Launch & Configure Remote Classroom | Classroom Virtual Classroom Setup (Each Day of Class) | |
| Launch D-10 | ||
| Launch In Class Computers: | ||
| - Class Administrators Laptop | ||
| - Launch Instructors Laptop | ||
| - Launch PowerPoint on Instructors Laptop | ||
| - Test Remote | ||
| - Launch Music in classroom | ||
| - Launch Gallery Laptop (temporary) | ||
| - Power on Gallery TV | ||
| Establish Hosting Settings: | ||
| HOST = Class Admin Laptop | ||
| CO-HOST = D-10; (or Portable) | ||
| CO-HOST = Offsite Class Admin | ||
| Do Check with Offsite Class Admin | ||
| Coordinate w/ Remote Class Administrator: Virtual Greet / Zoom Break-Out Room & Timing *15-20 minute start before on-site class start* | ||
| Launch Online Classroom - **Remote** | ||
| Charge Hand-held of DTEN-GO | ||
| Mount TEN-GO to Tripod | ||
| Speakers - Set up and Connect to DTEN-GO | ||
| Launch System | ||
| Assign Host to Class Admin computer | ||
| Connect Instructor Camera to Instructor Laptop & Tripod | ||
| Sign in Instructor Laptop | ||
| Contact Off-Site Class Admin for A/V Check | ||
| In Classroom |
| Greet Students |
| Introductions |
| Walk them to Registration Table |
| Ask them to provide any information changes via On-Site Registration Forms |
| Check billing status: & collect Blanace |
| Balance Paid: provide manual & handout folder |
| Coffee |
| 8:10 Virtual Class will be joining |
| On-Line |
| Students will be greeted by On-Line Class Admin |
| - move to breakout room (to avoid crosstalk in the academy) |
| - explain they will be moved to the class prior to it beginning |
| - Provide # to call if having tech issues (NOT ARKANSAS) |
| - answer questions; help them with tech issues; explain tech |
| - drop link into chat area for class forms & explain |
| - Review process if connection drops |
| - ask them to complete "Registration" link |
| - remind virtual students about ** ATTENDANCE REQUIREMENT** |
| - Join with classroom at 8:10 |
| - Here are some messages that can be copied and pasted to online students |
| House keeping - Class Admin to class |
| - Introduce self to class explain role |
| - Facility / restrooms / beverages / breaks / lunch |
| - Class Schedule (ov) |
| - Exam Schedule (ov) "Trainer will explain process" |
| - Reminder to anyone who has not paid in full. "See me at the first break" |
| Gather On-Site Registration Forms, Receipts |
| -Update HyperOffice NORMI Member Section |
| -Update HyperOffice Training Database |
| -Update NORMI ProLocator |
| BLS Inventory | ||
| Update On-Site Academy Inventory | ||
| Letter of Verification - CMA/CMR - Generic | ||
| Print on Card-Stock/Hand out to those present | ||
| Send PDF to Pat for Posting | ||
| Post Class - Academy | ||
| Shutdown Dten, Computers And TV's | ||
| Clean Off/Straighten Up Tables And Supplies | ||
| Clean Off Coffee Table | ||
| Empty Trash (Bathrooms, Classroom, Office) | ||
| Wipe Down Tables, Chairs And Equipment With Wipes | ||
| Sweep Floors | ||
| Mop Floors | ||
| Take Trash To Dumpster | ||
| Turn Ac Up To 78 | ||
| Set Alarm And Wait To Hear It Lock Before Leaving | ||
| Re-stock: | ||
| Proctor the Exam |
| Hand out Answer sheets (complete with NORMI ID) |
| Announce Bullet Points: |
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| Hand out Booklet (advise students not to write in book!) |
| Mark start time on 2nd exam answer sheet |
| Grade Exams |
| Zipgrade (exams@normi.org // normipro) |
| add class, add students, select test, scan papers |
| Create Exam Pass/Fail Letter, print to PDF - CMA Pass/CMA Fail - CMR Pass/CMR Fail |
| Email Exam Pass/Fail Letter to students |
| Update HyperOffice Exam Fields |
| Post exam letters to Amember (when applicable) |
| Accumulate all paperwork, receipts, test answer sheets etc. |
| Put in class folder & file onsite using unique class number Send "End of Class" Email, Include "Welcome to NORMI" PDF |